Privacy policy
Last updated: February 4, 2026
Plot Twist Society operates this website and store, including all related content, features, tools, products, and services (collectively, the “Services”), to provide a curated shopping experience. The Services are powered by Shopify, which enables us to operate and deliver the Services.
This Privacy Policy explains how we collect, use, and disclose personal information when you visit, use, or make a purchase through the Services, or otherwise communicate with us. If there is a conflict between this Privacy Policy and our Terms of Service, this Privacy Policy governs with respect to the collection, use, and disclosure of personal information.
By accessing or using the Services, you acknowledge that you have read and understand this Privacy Policy.
Personal Information We Collect
“Personal information” means information that identifies, relates to, or can reasonably be linked to you or another individual. It does not include anonymized or de-identified information.
Depending on how you interact with the Services, we may collect or process the following categories of personal information, as permitted or required by law:
• Contact information, including name, billing address, shipping address, email address, and phone number
• Financial and payment information, including payment method, transaction details, and payment confirmations
• Account information, including login credentials and preferences
• Transaction information, including items viewed, added to cart, purchased, returned, exchanged, or cancelled
• Communications, including information you provide when contacting customer support
• Device and network information, including IP address, browser type, and device identifiers
• Usage information, including how and when you interact with the Services
Sources of Personal Information
We may collect personal information from the following sources:
• Directly from you when you use the Services or communicate with us
• Automatically through cookies and similar technologies when you access the Services
• From service providers who collect or process information on our behalf
• From partners or other third parties, as permitted by law
How We Use Personal Information
We may use personal information for the following purposes:
• Providing and improving the Services, including processing payments, fulfilling orders, managing accounts, arranging shipping, handling returns or replacements, and personalizing your experience
• Marketing and advertising, including sending promotional communications and displaying advertisements based on your activity on the Services
• Security and fraud prevention, including protecting accounts, detecting unauthorized activity, and securing transactions
• Communicating with you, including responding to inquiries and providing customer support
• Legal compliance, including complying with applicable laws, responding to lawful requests, and enforcing our terms and policies
How We Disclose Personal Information
We may disclose personal information in the following circumstances:
• To Shopify, vendors, and service providers who perform services on our behalf, such as payment processing, analytics, fulfillment, and customer support
• To marketing and advertising partners, including for personalized advertising, subject to applicable law and your rights
• When you direct or consent to disclosure, such as for shipping or third-party integrations
• To affiliates within our corporate group
• In connection with a business transaction, legal obligation, or to protect the rights, property, or safety of Plot Twist Society, our customers, or others
Relationship With Shopify
The Services are hosted by Shopify. Shopify collects and processes personal information about your interactions with our store and other merchants in order to provide and improve its services. Information you submit to the Services may be shared with Shopify and its service providers, including those located outside your country of residence.
In certain cases, Shopify is responsible for processing personal information and responding to requests to exercise privacy rights related to data processed by Shopify. To learn more, visit the Shopify Consumer Privacy Policy at https://privacy.shopify.com.
Third-Party Websites
The Services may contain links to third-party websites or platforms. We are not responsible for the privacy practices, security, or content of those third parties. Your interactions with third-party services are governed by their own policies.
Children’s Information
The Services are not intended for children, and we do not knowingly collect personal information from individuals under the age of majority in their jurisdiction. If you believe a child has provided us with personal information, please contact us to request deletion.
Data Security and Retention
No method of transmission or storage is completely secure, and we cannot guarantee absolute security. We retain personal information only as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements.
Your Rights and Choices
Depending on your location, you may have rights regarding your personal information, including the right to access, delete, correct, or receive a copy of your information, and to opt out of certain uses such as targeted advertising.
You may exercise applicable rights through the Services or by contacting us. We may need to verify your identity before fulfilling requests, as permitted by law. We do not discriminate against individuals for exercising privacy rights.
We recognize Global Privacy Control signals where required by law. Other browser-based “Do Not Track” signals may not be recognized.
Complaints
If you have concerns about our handling of personal information, please contact us. You may also have the right to lodge a complaint with your local data protection authority.
International Transfers
Your personal information may be transferred, stored, and processed outside your country of residence. Where required, we rely on recognized legal transfer mechanisms, such as Standard Contractual Clauses.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.
Contact Us
For questions about this Privacy Policy or to exercise your privacy rights, please contact us on our Contact Form found here: https://plottwistsoc.com/pages/contact